Destify Support

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ALL the drinks, ALL the food, ALL the fun!

Dreams Riviera Cancun is an all-inclusive, family-friendly resort and we're excited to have your little ones join us!

This resort does require a three-night minimum for all guests, so we kindly ask for your arrival on Thursday February 26th at the latest. However, you're more than welcome to arrive earlier and/or stay longer if you choose! Please RSVP by November 1st.

Destify is able to provide the lowest room rates at the time of booking, backed with a price-match guarantee (please keep in mind, rates are always subject to change). To ensure the safest and best reservation options, please use this website to book your room accommodations (do not use other travel websites like Expedia, etc.). After booking your room accommodations, you have 24 hours to submit a price match request by clicking on the blue price match ribbon within your reservation. If you find a lower rate for the same room type and dates elsewhere within this time frame, Destify will match the price to ensure you get the best deal!

Modifications to room reservations such as upgrading to preferred club, changing room type, etc. can only be made through this website when you log into your dashboard. You will not be able to contact the resort regarding this. If you have any questions or concerns during booking, please contact the Destify customer support team and they will be happy to assist you!

This resort offers a variety of excursions for you to indulge in at your leisure! Excursions can be booked in person at the resort or feel free to visit the Hyatt website for more information. (www.hyattinclusivecollection.com)

You may also download the Hyatt Inclusive Collections app to learn more about what the resort has to offer! It contains important information such as restaurant menus, dress codes, entertainment, room service, and much more!

TRAVEL

Transportation to/from the Cancun airport (CUN) has been arranged! Upon booking your room reservation, you must confirm this option at check-out by selecting shared shuttle transportation. The shuttle is ran by a third-party company and all guests will receive an email confirmation regarding pick-up location/times as the date approaches

Guests have the flexibility to either book their own flights directly through their preferred airline or online travel platform, OR they can choose to contact a travel agent who can assist with the entire booking process. The travel agent can help with finding the best flights, managing delays/cancellations, and ensuring a smooth travel experience. We've been in contact with Terri Norquist from Fox World Travel and she is willing to assist any guests with this booking process for an additional international traveling fee of $75/person. She can be reached by contacting the Fond du Lac office at 920-921-1395

HELP

Please reach out to the Destify Customer Support Team for any assistance you may need regarding the booking process, price matching, or anything additional & they will be eager to help!

Contact: (844) 948-3911

Email: guestservices@destify.com

Or select the blue chat bubble on the right-hand side of the screen for immediate 24/7 assistance!